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COVID-19

As we continue to monitor Coronavirus (COVID-19) developments closely, the health and well-being of our associates and guests is of the utmost importance to us. We understand that limiting any impact this health event could have on our service to our guests is imperative. We are keenly focused on our preparedness efforts to maintain a safe environment of all of our guests and associates.

What should I do about my planned visit to the Comfort Suites Maingate East Hotel?

Currently at this time the Comfort Suites Maingate East is open with limited services, should anything change we will be updating this page with all new information.

What is your cancellation policy if I need to change my reservation?

We are currently following our normal cancellation policies. Please check your confirmation to verify your cancellation policy.

  • Guests who booked via online travel agents or third-party travel professionals are advised to contact their booking provider for information on their policies.
Is your breakfast, Tiki Bar, pool, and fitness room closed because of government regulation?

We are now serving our hot breakfast buffet.

Barracuda Bart's Tiki Bar is now open Tuesday through Saturday, 3 p.m. until 11 p.m., offering beverage service only, at this time.

Our Fitness center, pool, and hot tub are also open and ready to be used.

What type of extra cleaning / pre-cautions is the hotel implementing for the guest rooms and public areas?

The Commitment to Clean initiative builds on Choice Hotels’ long-standing cleanliness protocols and enhances the existing program with guidance developed in response to the pandemic, including recommendations related to deep cleaning, disinfecting, hygiene, and social distancing. These include heightened cleaning protocols for all rooms, high-traffic areas such as the front desk, fitness centers, and pools, as well as other high-touch surfaces throughout the hotel, using hospital-grade disinfectant approved by the U.S. Environmental Protection Agency to combat the spread of COVID-19.

We’ve also redesigned our housekeeping program to promote an uninterrupted stay and give guests more options. Choice-branded hotels are providing housekeeping services upon request for shorter visits and after every third night during longer stays. Guests can call the front desk to request more frequent housekeeping or ask for additional towels, toiletries and linens when needed.

Is your complimentary transportation still running?

Unfortunately, at this time the complimentary transportation has been suspended until further notice.