TRAVEL INFORMATION

Update on Comfort Suites Maingate East Operations

As we continue to monitor Coronavirus (COVID-19) developments closely, the health and well-being of our associates and guests is of the utmost importance to us. We understand that limiting any impact this health event could have on our service to our guests is imperative. We are keenly focused on our preparedness efforts to maintain a safe environment of all of our guests and associates.

What should I do about my planned visit to the Comfort Suites Maingate East Hotel?

Currently at this time the Comfort Suites Maingate East is open with limited services, should anything change we will be updating this page with all new information.

What is your cancellation policy if I need to change my reservation?

We are currently following our normal cancellation policies.  Please check your confirmation to verify your cancellation policy.

  • Guests who booked via online travel agents or third-party travel professionals are advised to contact their booking provider for information on their policies.

Is your breakfast, Tiki Bar, pool and fitness room closed because of government regulation?

Changes in breakfast offerings replacing our buffet with pre-packaged breakfast items, our famous Mickey Mouse Waffles and fresh bagels.  Barracuda Bart’s Tiki Bar is completely closed until further notice.  Currently, our Fitness center, pool, and hot tub are also open and ready to be used with social distancing guidelines being followed.

What type of extra cleaning/pre-cautions is the hotel implementing for the guest rooms and public areas?

Heightened cleaning protocols for high-traffic areas such as the front desk, fitness centers, and pools, as well as other high-touch surfaces throughout the hotel, using hospital-grade disinfectant approved by the U.S. Environmental Protection Agency to combat the spread of COVID-19.

Furniture arrangements designed to encourage appropriate social distancing in accordance with CDC guidelines.

Housekeeping “on-demand” option allows guests to request delivery of additional toiletries, towels, linens, or coffee without having a housekeeper enter the room.

How can I protect myself from Covid 19 (Coronavirus)?

We advise you to follow all applicable travel and personal hygiene advice, including from the CDC and the World Health Organization:

  • Wash hands regularly with soap and water or a disinfectant, especially after coughing and sneezing, before handling and consuming food
  • Use disposable tissues when coughing or sneezing and dispose of used tissues carefully and promptly
  • Avoid touching your eyes, nose, and mouth with unwashed hands
  • Avoid close contact with people who appear unwell and avoid sharing personal items

Is your complimentary transportation still running?

Unfortunately, at this time the complimentary transportation has been suspended until further notice.

Walt Disney World®

Walt Disney World® will start a phased reopening on July 11.  Stay up to date on all of the Walt Disney World® operational closures during the COVID-19 pandemic.

Learn More

SeaWorld Orlando

SeaWorld Orlando will be opening on June 11, 2020.  Get the latest information in regards to SeaWorld Orlando operations.

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Universal Orlando Resort

Universal Orlando Resort opened on June 5th.  Get the most recent information in regards to the operations at Universal Orlando in regards to the coronavirus (COVID-19).

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Comfort Suites Maingate East

Browse images of our impeccably designed rooms, our cozy lobby, sleek guest rooms and our unparalleled location near Walt Disney World® Resort.